Orders
You must have read and accepted our terms and conditions before contact us.
Queries about any of the following categories :
- Warranty and invoice
- Defective products
- Exchanges and returns
- Right of withdrawal
- Electronic Products
Shipping and delivery
You must have read and accepted our terms and conditions before contact us.
Queries about any of the following questions :
- Package discretion
- Cash on delivery
- International customs and taxes
- Damage caused by transport (before unboxing)
Shipping and delivery
We will not admit inquiries about delivery dates or where your order is , the entire system is automated so that you have that information in real time.
If more than 5 days have passed since the estimated delivery date and your order has not yet arrived, contact the carrier associated with your shipment.
| Shipping carriers phone numbers | |
|---|---|
| CORREOS | (+34) 900 400 004 / 915 197 197 |
| CORREOS EXPRESS | (+34) 902 122 333 |
| MRW | (+34) 902 300 400 |
| NACEX | (+34) 900 100 000 |
| SEUR | (+34) 913 228 080 |
| DHL | (+34) 902 122 424 / 902 12 30 30 |
| GLS | (+34) 902 102 735 |
| TIPSA | (+34) 902 101 047 |
| ASIGNA | (+34) 913 047 440 |
Product Information
If you want to make any questions about our products in any of the following topics :
- Lingerie sizes and measurements
- Lubricants, oils and lotions
- Operating modes
- Stock availability
- Warranty
Legal
If you have questions or want to inquire about any of the following topics:
- Privacy
- Personal data
- Server security
- Terms and conditions of use
- Intellectual and industrial property
- Cookies
Marketing
I am interested in advertising Eroticanum and I am one of the following :
- Social media influencer (Youtube, Instagram, Twitter)
- Online media (newspaper)
- Offline media (magazine)
- Blogger
- Forum manager
Business
I am a manufacturer / wholesaler of one of the following categories :
- Lingerie for women
- BDSM gear
- Sexy underwear for men
- Luxury sex dolls
Work with us
We are not hiring staff right now but we could be interested in the following profiles :
- Community manager
- Copywriter
- Professional translator
- International SEM / SEO
- Sexologist